Arrived back from Chicago later than planned as we were held up because of "customer service". I had never heard of this before and couldnt imagine what this would be. Once about 10-15 people came hustling onboard it was clear they held us up for connecting passengers.Full day of work and then I hosted the Boston Partners in Education board meeting at our salesforce.com office. Good meeting but even better was the opportunity to socialize as a group after the meeting.
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